Office Manager

$70,000 - $70,000/Yr

Bas Services - Los Angeles, CA

Part-time - Mid Level

Los Angeles, CA

Specialty Trade Contractors

About the position

We are seeking an experienced Office Manager to join our team at BAS Services Inc. The ideal candidate will be organized, detail-oriented, and capable of managing various administrative tasks in a fast-paced office environment. This role involves overseeing daily operations, managing staff, and ensuring compliance with company policies and procedures.

Responsibilities

• Hire, train, and supervise staff, including junior representatives and team leads.
• Conduct regular performance evaluations and provide feedback, coaching, and development opportunities to enhance staff skills and performance.
• Monitor timecards daily to ensure accuracy and address employee concerns regarding pay inquiries and time off requests.
• Maintain the employee handbook and confirm acknowledgment of policy updates in ADP.
• Oversee the day-to-day operations of the office, ensuring adherence to policies, procedures, and standards.
• Develop and implement operational strategies and procedures to improve efficiency.
• Monitor call center metrics and KPIs to assess performance and identify areas for improvement.
• Ensure the office is fully equipped and operational, including maintaining equipment, technology, and supplies.
• Act as the direct point of contact for all services and resolve issues promptly and effectively.
• Prepare and present regular reports on office metrics, including call volume and connection rates.
• Analyze data to identify trends and opportunities for growth, and work with team leads to develop action plans based on feedback.
• Ensure compliance with all relevant laws, regulations, and company policies, and maintain accurate records.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field is preferred.
• Minimum of 3-5 years of experience in call center management or a related field.
• Experience in an HR role.
• Proven experience in managing staff and operations in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in call center technology and CRM software.
• Ability to analyze data and metrics to drive decision-making and improvements.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance