Office Manager

$51,069 - $51,069/Yr

Towson University - Towson, MD

Full-time - Mid Level

Towson, MD

10,001+ employees

Educational Services

About the position

The Office Manager at Towson University is responsible for overseeing the Housing & Residence Life (HRL) department's customer service operations, managing office staff, and ensuring efficient office management. This role involves direct interaction with students, families, and university community members, addressing inquiries and concerns related to housing policies and operations. The Office Manager also supervises the Office Assistant staff, maintains office organization, and collaborates with other departments to support the overall functioning of the HRL office.

Responsibilities

• Assist the Director of Housing & Business Operations with day-to-day operations of the department.
• Manage the HRL email account and voicemail, ensuring timely communication.
• Oversee daily office activities and ensure compliance with HRL & TU policies.
• Supervise Office Assistant staff, providing training and support.
• Respond to inquiries regarding housing contracts, policies, and assignments.
• Triage sensitive and complex inquiries affecting students and families.
• Document and share procedures and processes with staff.
• Manage the Central Office back/breakroom and storage locations.
• Coordinate Office Assistant training and schedule.
• Serve on departmental committees and represent the department on university projects.

Requirements

• Bachelor's degree
• Four years of experience in administrative staff work.
• Strong knowledge and experience in Microsoft Office (Outlook, Excel, Word).
• Excellent customer service skills and experience working with the public.
• Accurate record keeping and attention to detail.

Nice-to-haves

• Previous experience in student billing and auditing.
• Experience working in a housing office.
• Knowledge of PeopleSoft.
• Knowledge of StarRez or a Customer Relationship Management (CRM) system.

Benefits

• Annual leave
• Up to 15 holidays
• Personal and sick days
• Excellent health insurance
• Life insurance
• Retirement plan
• Tuition remission