Office Manager

$65,000 - $70,000/Yr

Joyful Smiles Pediatric Dentistry - Tinley Park, IL

Full-time - Mid Level

Tinley Park, IL

About the position

The Office Manager at Joyful Smiles Pediatric Dentistry is responsible for overseeing the daily operations of the dental office, ensuring a high level of service for patients and staff. This role requires strong leadership skills to manage a diverse team, maintain a positive work environment, and achieve business objectives. The Office Manager will also handle administrative tasks, patient relations, and compliance with regulations, all while fostering a collaborative and supportive workplace culture.

Responsibilities

• Understanding all aspects of how the office is most efficiently and effectively run
• Managing day-to-day operations including payments, collections, and insurance
• Taking personal ownership of business and exemplifying consummate professionalism
• Motivating a diverse team and fostering a cooperative and collaborative environment
• Leading and inspiring enthusiasm during morning huddles and weekly meetings
• Creating and maintaining a pleasant and respectful work environment for patients and staff
• Demonstrating responsiveness, urgency, and sensitivity to patient and parent needs
• Overseeing patient relations and resolving any complaints or unfavorable reviews
• Achieving all budgeted goals and objectives through perseverance and quality work ethic
• Coordinating staff schedules, team meetings, events, community outreach, and travel
• Recruiting, interviewing, hiring, training, retaining, and dismissing office staff as needed
• Monitoring and assessing team members by providing honest and consistent feedback
• Adapting leadership style to optimally suit a variety of unique people and situations
• Guiding conflict resolution for any disputes among staff, vendors, or community
• Supervising social media accounts, correspondence, marketing, and public relations
• Ensuring safety and compliance with records, policies, procedures, and regulations
• Setting up coworkers for success by knowing what they need and when they need it

Requirements

• Management experience in a medical office with insurance and EMR
• Outstanding customer service skills with proven relevant experience
• Technological proficiency with office software and applications
• Ability to prioritize duties and delegate workload in a fast-paced environment
• Exemplary organization, communication, and interpersonal skills
• Positive, motivated, and self-directed professional attitude
• Consistently reliable time management for patients, staff, and self
• Integrity and accountability to ensure everything gets done right and on time
• Willingness to learn and openness to offering and receiving constructive criticism
• Patience, understanding, and flexibility in creative problem-solving
• Emotional intelligence and resilience to tackle new challenges every day
• Capacity to quickly and effectively adapt to change and resolve any conflict

Nice-to-haves

• Familiarity working with dental software, coding, and billing preferred

Benefits

• Competitive salary ($65-70k/year)
• Quarterly bonuses
• Health, Dental, Vision, Life, and Disability Insurance
• PTO plus 6 federal holidays
• 401k matched by employer up to 4% (after 1 year)
• Fun employee outings and team building events
• Family atmosphere with a positive and supportive work environment