Office Manager

Spencer Dental & Braces - Norfolk, VA

Full-time - Mid Level

Norfolk, VA

1,001-5,000 employees

About the position

The Office Manager at Spencer Dental and Braces is responsible for overseeing the daily operations of the dental office, ensuring high-quality patient care, and managing non-licensed staff. This role involves participating in community events, promoting a positive image of the practice, and fostering a collaborative team environment. The Office Manager will also focus on staff training, satisfaction, and retention while achieving performance targets and maintaining operational readiness.

Responsibilities

• Manage day-to-day functions of the dental office and non-licensed staff members.
• Ensure quality and passionate dental care is delivered to every patient.
• Maintain adequate staffing levels by interviewing and selecting applicants.
• Promote team member satisfaction and retention through effective communication and recognition practices.
• Identify training needs and establish initiatives for staff development.
• Achieve office performance targets such as patient forecasts and satisfaction results.
• Ensure operational readiness and presentation of the office.
• Drive local marketing efforts by participating in community events and school screenings.
• Uphold integrity by adhering to government regulations and company standards.
• Perform other duties as assigned.

Requirements

• Bachelor's degree with a minimum of 3 years management experience of 15 or more employees, or equivalent combination of education and experience.
• Management experience in healthcare, retail, restaurant, or hospitality industry.
• Experience with Commercial Insurance or Medicaid billing.
• Experience training staff.
• Experience with employee relations and performance management practices.

Benefits

• Competitive compensation
• Quarterly bonuses based on office performance
• Comprehensive benefits package including Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, and company holidays.