Office Manager

Porterville Ford - Porterville, CA

Porterville, CA

Motor Vehicle and Parts Dealers

About the position

The position requires a high school diploma or equivalent and involves various responsibilities related to payroll, customer service, and office management. The candidate must demonstrate excellent communication skills, a professional appearance, and the ability to meet production and quality standards. The role also includes physical requirements such as sitting, standing, and walking for prolonged periods, as well as occasional lifting and climbing. The candidate is expected to maintain a positive work environment and uphold company policies.

Responsibilities

• Devote himself/herself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity.
• Review and analyze actions at the end of each day, week, month, and year.
• Understand the terminology of the business and keep abreast of technology changes.
• Know and understand federal, state, and local requirements governing the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and positively influence employee morale.
• Uphold the company's non-disclosure and confidentiality policies.
• Work evening, weekend, and holiday hours as required.
• Take responsibility for payroll calculation and distribution.
• Be polite and friendly and greet customers promptly.
• Initiate and file all paperwork for new employees.
• Devise, implement, and monitor a filing system for accounting reports.
• Keep employee personnel records current and secure.
• Organize and oversee transactions related to insurance and credit union.
• Supervise accounts payable invoices for accuracy and timeliness.
• Document messages from telephone calls and handle customer complaints appropriately.
• Supervise office supply management to avoid shortages.
• Ensure a clean, amiable, and efficient office environment.
• Manage incoming mail appropriately.
• Calculate salesperson commissions and complete sales deals.
• Keep vehicle inventory up to date and manage sold vehicle paperwork.
• Oversee and train office employees to ensure productivity and job satisfaction.
• Organize regular backups of computer files and verify their accuracy.
• Oversee payments for sold vehicles and trade acceptance purchases.
• Keep all insurance transactions up to date and accurate.
• Provide instruction for telephone operations and message handling.
• Assist the President with typing and other requested assistance.
• Provide accurate driving directions to the dealership location.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.