Office Manager

WindRiver Lakefront & Golf Community - Lenoir City, TN

Full-time - Mid Level

Lenoir City, TN

About the position

The Office Manager at WindRiver Lakefront & Golf Community is responsible for overseeing daily operations across various departments, ensuring exceptional customer service and efficient office management. This role serves as the central point of contact for office-related matters, managing staff, vendors, and resources to maintain a productive and welcoming environment.

Responsibilities

• Oversee daily operations and ensure smooth functioning of the office.
• Maintain office inventory, order supplies, and manage equipment servicing.
• Ensure the office environment is clean, safe, and welcoming.
• Act as the primary point of contact for building maintenance, including submitting work requests.
• Support various departments with ad hoc administrative tasks.
• Support real estate listings by drafting listing agreements and coordinating with photographers.
• Upload new listings on MLS, social media, and affiliate websites, and organize required documentation.
• Support real estate closings, including contract management and communications with title agencies.
• Process agent and liaison commissions and bonuses.
• Assist sales agents and property managers with paperwork and CRM updates.
• Manage WR Sales email inbox and distribute received communication.
• Update and coordinate agent and liaison monthly real estate calendar.
• Assist with bi-weekly sales meeting agenda.
• Provide exceptional front desk and reception services.
• Ensure front desk coverage during published Manor hours of operations, including weekends.
• Address inquiries and complaints, providing prompt and effective solutions.
• Maintain up-to-date knowledge of WindRiver offerings and assist in planning community events.
• Maintain and organize Member Book Exchange and exercise facility.
• Ensure real estate marketing materials are updated and distributed.

Requirements

• High School diploma required; Bachelor's degree preferred.
• Proven experience in office management or administrative roles, preferably in real estate or property management.
• Strong organizational and multitasking skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite, CRM systems, and MLS platforms.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of HOA regulations and community management is a plus.

Nice-to-haves

• Knowledge of HOA regulations and community management is a plus.

Benefits

• Full-time position with competitive salary range of $40.5K - $51.3K per year.