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Lumbermen's - Cottage Grove, MN
posted about 2 months ago
About the position
The Office Manager at Lumbermen's will oversee customer service, quoting, and administrative activities within the Cottage Grove Building Materials Division. This role involves leading a team, coordinating information flow between departments, and driving operational excellence through continuous improvement and lean management principles. The Office Manager will also support the Customer Service team and ensure a collaborative work environment that aligns with the company's mission and values.
Responsibilities
- Lead and model Lumbermen's core values.
- Demonstrate support and leadership as a working supervisor.
- Prioritize, assign, and balance work for employee owners.
- Coordinate the flow of information between departments.
- Oversee order-entry processes.
- Demonstrate strong decision-making and proactive problem-solving skills.
- Develop and maintain training aids and schedules for new employee owners.
- Lead problem-solving teams utilizing lean principles.
- Confer with department managers to identify potential issues or changes in shipping timeframes.
- Interact with warehouse leadership to resolve customer issues.
- Encourage and promote an environment that creates raving fans internally and externally.
- Drive operational excellence by monitoring labor budgets and Key Performance Indicators.
- Model and lead a culture of continuous improvement.
Requirements
- High school diploma or GED required; Bachelor's degree preferred.
- 3-5 years of customer service experience.
- 1-2 years of leadership experience.
- Proficiency in Microsoft Word and Excel.
- High degree of accuracy and attention to detail.
- Prior experience in ERP software preferred.
- Experience in lean management systems and continuous improvement.
Nice-to-haves
- Experience in a professional role with effective communication across all levels of an organization.
Benefits
- Paid training
- Health savings account
- Paid holidays
- Health insurance
- Dental insurance
- Paid time off
- Uniform allowance
- Employee assistance program
- Vision insurance
- Employee stock ownership plan
- Opportunities for advancement
- Life insurance
