Office Manager

$50,000 - $55,000/Yr

Floor Coverings International - Camp Hill, PA

Full-time - Mid Level

Camp Hill, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As the Office Manager at Floor Coverings International, you will be an essential part of our Team, driving business operations and enhancing the customer experience behind the scenes. You'll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role demands strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Responsibilities

• Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Assist in executing local marketing tactics to generate leads and drive customer engagement, including monitoring social media accounts.
• Conduct weekly meetings to review new sales and current projects.
• Schedule and oversee job timelines, keeping both customers and installers informed of start dates and updates.
• Address and resolve issues with customers, installers, and vendors to maintain smooth project flow.
• Manage data entry in QuickBooks, ensuring accuracy and timely updates.
• Maintain up-to-date job status and manage daily office operations.
• Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

Requirements

• Proven experience in office/production/operations management, particularly in flooring or a related industry.
• Excellent verbal and written communication skills, capable of managing phone and in-person interactions effectively.
• Strong ability to multitask, prioritize, and maintain attention to detail.
• Able to work without supervision, anticipate needs, and make decisions confidently.
• Proficient in using computer systems and software for scheduling, tracking, and project management.
• Experience in managing crews, coordinating projects, and maintaining workflow efficiency.

Benefits

• Competitive salary
• Paid time off
• Training & development