Office of Technology Trainee - Office of Technology - Kanawha Co.

$39,461 - $68,582/Yr

State Of West Virginia

Full-time - Entry Level

Hybrid

Executive, Legislative, and Other General Government Support

About the position

The Office of Technology Trainee position involves providing full life cycle support for customer-facing technologies in a multi-agency environment. The role requires excellent customer support skills and includes working with various devices such as personal computers, printers, and communication devices, while utilizing remote tools and on-site assistance.

Responsibilities

• Perform full life cycle support for customer-facing technologies via phone, on-site, or remote tools.
• Support personal computer devices, peripherals, printers, and communication devices.
• Assist with operating systems including Microsoft Windows 10 and Windows 11.
• Provide support for software applications such as Google, Microsoft, and agency-specific applications.
• Handle devices including smartphones, VoIP phones, iPads, tablets, and laptops.
• Deliver excellent customer support and resolve technical issues as they arise.
• Perform other duties as assigned.

Requirements

• Associate degree from an accredited college or university with nine (9) semester hours of computer science or information technology, or a high school diploma with completion of a certificate.
• Two (2) years of full-time or equivalent part-time paid experience in information, telecommunication, or wireless technology.