Great Day Improvements - Seattle, WA
posted 2 days ago
Full-time - Entry Level
Seattle, WA
Construction of Buildings
About the position
The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the 'go-to' person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.
Responsibilities
- Execution of the 'JUMP' program to ensure customer communication is maintained throughout the project
- Main point of contact for the customer in handling a question or problem
- Keep the customer updated with timely and frequent information about progress on the project
- Facilitate customer resolutions by bringing together the appropriate GDI personnel
- Maintain the Production Log
- Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.
- Handling ATCs and cancellations
- Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.
- Employee personnel and payroll information
- Other duties may be assigned
Requirements
- Minimum of two years' experience in customer/client services, call center, help desk, or other applicable service related industries
- Good problem-solving skills
- Competent in the use of technology and proficient in IT systems; experience with Excel is a plus
- Well organized with the ability to think on your feet
- Proactive in managing customer interactions and expectations
- Ability to work within the organization to provide win-win solutions
- Great business sense and judgement
Benefits
- Up to $22 hourly
- Overtime pay
- Benefits and bonuses
