Office Operations Coordinator for Graduate Enrollment Management

The Sage Colleges - Albany, NY

Full-time - Entry Level

Albany, NY

1,001-5,000 employees

Educational Services

About the position

The Office Operations Coordinator for Graduate Enrollment Management at Russell Sage College plays a crucial role in ensuring the smooth daily operations of the department. This position is designed to provide comprehensive administrative and operational support to the Graduate Enrollment Management team, which includes the Director and Assistant Directors. The Coordinator will be responsible for optimizing operational processes and workflows, ensuring that the department meets its goals efficiently and effectively. This role is integral to the enrollment management environment, which is dynamic and collaborative, and involves working closely with administrative staff, faculty, and prospective students. In this position, the Office Operations Coordinator will manage a variety of tasks that are essential for the functioning of the Graduate Enrollment Management department. This includes scheduling appointments, answering incoming calls, arranging meetings for staff and faculty, managing recruitment events, and working within operational budgets. The Coordinator will also assist in supervising six to eight graduate assistants, providing them with guidance and support in their daily tasks. The role requires a high level of organization and the ability to multitask in a fast-paced environment, ensuring that all operational activities are carried out smoothly. The Coordinator will also be responsible for creating and maintaining reports using Salesforce, managing event registrations, and overseeing the front desk operations. This includes responding to emails, scheduling appointments for prospective students, and entering inquiries into the CRM system. Additionally, the Coordinator will manage the internal event calendar to promote graduate events, handle promotional materials and inventory, and process budget documents for graduate admission events. Regular reporting on operations and events to the Director of Graduate Enrollment Management will also be a key responsibility of this role.

Responsibilities

• Manage daily operational activities of the Graduate Enrollment Management department.
• Provide administrative support to the Graduate Enrollment Management team, administrative staff, and prospective students.
• Schedule appointments and answer incoming calls for the graduate office.
• Arrange staff and faculty meetings and manage recruitment events.
• Work within operational budgets and assist in the hiring and training of new graduate assistants.
• Coordinate daily tasks and calendar for graduate assistants, including application audits and event outreach.
• Create and maintain reports from Salesforce.
• Manage events and the event registration process.
• Oversee front desk operations, including responding to emails and scheduling appointments for prospective students.
• Manage the internal event calendar to promote graduate events.
• Handle graduate admissions promotional materials and manage inventory orders as necessary.
• Process budget documents for graduate admission events.
• Manage office work orders through Jira to the Help Desk and Maintenance.
• Provide weekly operations and event reporting to the Director of Graduate Enrollment Management.

Requirements

• Bachelor's degree preferred.
• High level of computer literacy and proficiency in database management.
• Knowledge of Colleague and Salesforce is a plus.
• Strong customer service skills and attention to detail.
• Ability to operate in a high-paced environment with a sense of urgency.
• Strong oral and written communication skills are required.
• Prior experience in a high volume office administration environment preferred.

Benefits

• Generous benefits package including health insurance, retirement plans, and paid time off.