J. J. Keller & Associates - Neenah, WI
posted 4 months ago
As part of our Service Operations team, the Office Operations Coordinator will play a crucial role in ensuring that our clients remain compliant with various regulations related to their fleet operations. This position involves a blend of back-office responsibilities and direct client interaction, as well as collaboration with various state agencies across the country. The Operations Coordinator will be tasked with processing vehicle transactions, which include credentialing new units, managing ownership transfers, and handling annual renewals and replacement plates. Accuracy and timeliness are paramount in these transactions, as they directly impact our clients' compliance status. In addition to processing transactions, the Coordinator will be responsible for requesting and monitoring client funds, reconciling accounts, and identifying any issues that may arise during the transaction process. This role requires a proactive approach to problem-solving, as the Coordinator will need to resolve issues directly with state agencies when processing errors occur. The position also involves processing monthly and quarterly IFTA and Mileage taxes, ensuring that all client taxes are completed and filed before the end of each month. To excel in this role, the Operations Coordinator must acquire and maintain a comprehensive understanding of the local, county, state, and federal regulations that pertain to vehicle services transactions. This knowledge will enable the Coordinator to apply regulatory guidelines effectively in various situations, ensuring that client expectations are not only met but exceeded. The ideal candidate will possess strong organizational skills, critical thinking abilities, and a desire to contribute positively to the team and the clients we serve.