Office Production Clerk (Entry Level) $19/hr

$39,520 - $39,520/Yr

Gate Gourmet - Schiller Park, IL

Full-time - Entry Level

Schiller Park, IL

Food Services and Drinking Places

About the position

The Office Production Clerk position at Gate Gourmet is an entry-level role that offers a starting pay of $19 per hour. This full-time position is located at 4347 United Parkway, Schiller Park, IL 60176, and involves a variety of responsibilities centered around data entry, reporting processes, and clerical support for payroll relief management. The role requires effective communication with customers and various levels of management to ensure that business objectives are met and that the needs of the flight attendants are addressed. In this position, the clerk will partner with management to understand the business objectives and identify the needs related to IFBL (In-Flight Beverage Logistics) and FAC (Flight Attendant Comments). The clerk will implement strategies to support and improve quality across the unit, driving quality strategy programs and processes. Additionally, the clerk will work closely with operations and training functions to identify training needs and provide input on training approaches and content. The role also involves using the 8D process to resolve flight attendant comments, ensuring that daily, weekly, and monthly reports are completed accurately and in a timely manner. The clerk will be responsible for receiving and responding to customer inquiries related to flight attendant comments and will communicate these comments verbally and visually to operational staff and management. Data entry of flight attendant comments is a key responsibility, along with other duties as assigned by management.

Responsibilities

• Partner with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs.
• Implement strategies to support and improve quality.
• Drive unit-wide quality strategy programs and processes.
• Identify training needs and provide input on training approaches and content in partnership with operations and training functions.
• Use the 8D process to resolve flight attendant comments in collaboration with operations.
• Ensure daily, weekly, and monthly reports are completed accurately and in a timely manner.
• Receive and respond to customer inquiries relating to flight attendant comments.
• Work directly with customers during IFBL disputes and visits to the unit.
• Communicate flight attendant comment reporting verbally and visually to operational staff and management.
• Perform data entry of flight attendant comments.
• Complete other duties as assigned by management.

Requirements

• High School diploma or equivalent is required; Associate's degree preferred.
• 1 year of customer service experience in a manufacturing environment.
• 1 year of data entry experience.
• Strong Microsoft Office experience, especially in Word, Excel, and PowerPoint.
• Working knowledge of operations and presentation skills.
• Excellent written and verbal communication skills.

Nice-to-haves

• Spanish or other language proficiency preferred.

Benefits

• 401(k) with 4% match
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance