Office Services Associate (On Call)

$41,600 - $43,680/Yr

Sps North America - Washington, DC

Part-time - Entry Level

Washington, DC

Motor Vehicle and Parts Dealers

About the position

The Mailroom Associate (On Call) provides exceptional office and mail services in a floating capacity, covering for regular employees who are out of the office or assisting with specific projects. This role involves a variety of tasks including mail handling, reception duties, and support for office services functions, requiring flexibility and adaptability to meet the needs of different client sites.

Responsibilities

• Provides 5-star customer service to all employees in all forms of communication.
• Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
• Assists with light facilities duties, such as troubleshooting tickets and ordering supplies.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Manages outgoing mail/package transactions and notifies employees upon receipt of deliveries.
• Distributes mail/packages to company personnel and assists with office moves.
• Assists with copy/print orders and monitors copy/print equipment functionality.
• Sets up and takes down conference rooms for meetings/events as needed.
• Proactively seeks out additional work during downtime and builds professional relationships with customers and teams.
• Trains back-up staff and provides guidance on policies and procedures.

Requirements

• High School Diploma or equivalent required.
• 6+ months prior work experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills and knowledge of shipping/receiving procedures.
• Ability to work independently and complete projects.
• Ability to work flexible schedule and hours.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with office equipment and procedures.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance