Office Services Associate (Springfield, IL)

$40,706 - $40,706/Yr

Kelly Services - Springfield, IL

Full-time - Entry Level

Springfield, IL

10,001+ employees

Administrative and Support Services

About the position

The Office Services Associate II position at Kelly Services involves providing administrative support and customer service, primarily focused on processing filings and document orders with state government agencies. The role requires strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a team. The ideal candidate will contribute to customer satisfaction and participate in process improvement initiatives.

Responsibilities

• Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
• Field incoming questions or issues regarding products and services the organization provides
• Reviews and fulfills incoming requests
• Contributes to customer satisfaction and organization success
• Participates in department-wide process improvement programs and process best practices

Requirements

• High School diploma
• 1 year administrative/customer service/processing/production experience
• Knowledge of a variety of computer software and spreadsheets
• Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Telemedicine
• Term life insurance
• Whole life insurance
• Accident insurance
• Critical illness insurance
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus
• Holiday pay plans
• Transit spending account
• Paid sick leave