Office Services Associate (Springfield, IL)

$40,706 - $40,706/Yr

Kelly Services - Springfield, IL

Full-time - Entry Level

Springfield, IL

10,001+ employees

Administrative and Support Services

About the position

The Office Services Associate II position at Kelly Services involves providing administrative support and customer service within a recruitment agency. The role focuses on processing filings and document orders with state government agencies while ensuring excellent service and responsiveness to inquiries. The ideal candidate will be detail-oriented, possess strong computer skills, and be a team player who can manage multiple tasks effectively.

Responsibilities

• Learn product line, internal systems, and processes, as well as jurisdictional rules and regulations to effectively serve clients.
• Field incoming questions or issues regarding products and services the organization provides.
• Review and fulfill incoming requests.
• Contribute to customer satisfaction and organizational success.
• Participate in department-wide process improvement programs and process best practices.

Requirements

• High School diploma
• 1 year administrative/customer service/processing/production experience
• Knowledge of a variety of computer software and spreadsheets
• Attention to detail in composing, typing, and proofing materials
• Ability to establish priorities and execute deadlines
• Strong computer skills

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, and short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans (up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under applicable state or local plan