Office Services Associate

$39,000 - $39,520/Yr

Williams Lea - Atlanta, GA

Full-time

Atlanta, GA

Administrative and Support Services

About the position

The Office Services Associate plays a crucial role in providing essential back office services to clients and teams, focusing on reprographics and mail services in both physical and digital formats. This position supports various service lines including hospitality, facilities, and audio/visual services, ensuring high levels of client satisfaction and operational efficiency.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Ability to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to escalate issues to a supervisory level when necessary.
• Ability to work well in a team environment.
• Ability to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with a positive can-do attitude.