Office Services Associate

$36,400 - $39,520/Yr

Millennium Group - Arlington Heights, IL

Full-time

Arlington Heights, IL

1,001-5,000 employees

Food Services and Drinking Places

About the position

The Office Services Associate at The Millennium Group (TMG) plays a crucial role in managing mail services and providing office support. This position is designed for individuals who are motivated and enthusiastic about contributing to a team-oriented environment. The associate will handle all aspects of incoming and outgoing mail, maintain inventory, and provide exceptional customer service, ensuring efficient operations within the office.

Responsibilities

• Responsible for all incoming/outgoing mail services; receives, sorts and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for.
• Ensure timely, efficient, and effective mail sweeps throughout various floors.
• Prepare all mail and packages properly with correct postage and tracking (where applicable); ensuring all international shipments are properly packaged and shipped to include a commercial invoice.
• Research all undeliverable or unknown mail recipients.
• Scan mail for recipients where applicable.
• Respond to inquiries and customer service requests with professionalism and expediency.
• Maintain inventory of all necessary supplies.
• Keeps accurate records/logs of all incoming and outgoing mail and packages.
• Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades.
• Communicate effective and professionally through speech, email, chats, and phone.
• Provides outstanding customer service at all times, without exception.
• Provides Conference Center Support by doing tasks such as set up conference rooms per schedule, maintain conference center supply, maintain copy supply level, etc.
• Other duties as assigned by management.

Requirements

• HS Diploma or equivalency required.
• Working knowledge of mail/distribution basics or office experience equivalent.
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams.
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills.
• Must be able to learn new skills quickly.
• Flexible and able to juggle multiple, and at times, conflicting priorities.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers.
• Exhibits superior verbal and written customer service skills.
• Maintains confidentiality while working with highly sensitive materials.
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time.
• Able to lift or move 50lbs or greater at times.