office services associate

$37,440 - $39,520/Yr

Randstad - Springfield, IL

Full-time - Entry Level

Springfield, IL

Administrative and Support Services

About the position

The Office Services Associate role at Randstad involves processing filings and document orders with state government agencies. The position requires strong customer service skills and the ability to work independently while contributing to team productivity and efficiency.

Responsibilities

• Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
• Field incoming questions or issues regarding products and services the organization provides
• Reviews and fulfills incoming requests
• Contributes to customer satisfaction and organization success
• Participates in department-wide process improvement programs and process best practices

Requirements

• 2 years of experience in a related field
• High school diploma or equivalent
• Strong computer skills
• Ability to multi-task and work independently

Nice-to-haves

• Experience in order filling
• Filing skills
• Written communication skills
• Basic software skills
• Customer service experience
• Administrative duties experience
• Document management experience

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution