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Robert Half - Houston, TX
posted 2 months ago
Full-time - Entry Level
Houston, TX
Administrative and Support Services
About the position
The Office Services Associate role at Robert Half in Houston, Texas, is a short-term contract position focused on providing essential back-office services. The associate will manage reprographics, mail, and intake functions while also assisting with hospitality, facilities, audio/visual, and reception services to ensure smooth operations for both the team and clients.
Responsibilities
- Handle sensitive and confidential documents and information with utmost discretion.
- Operate printing equipment for large volume print jobs and prepare the final print output for clients.
- Prioritize workflow and ensure efficiency in office services.
- Assist clients with self-service machines and troubleshoot basic equipment problems.
- Maintain adherence to established procedures and policies.
- Communicate effectively with supervisors or clients on job or deadline issues.
- Load machines with various paper toner supplies and maintain logs of the same.
- Interact with clients in person, over the phone, or electronically, ensuring excellent customer service.
- Perform Quality Assurance on own and work of others to maintain high standards.
- Answer telephone, emails, and place service calls when needed.
- Utilize equipment and supplies in a cost-efficient manner.
Requirements
- Proficiency in Customer Service and Office Functions
- Understanding of Operations, Procedures, and Policy
- Experience in Answering Inbound Calls and Supervising
- Familiarity with Hiring Processes
- Knowledge of digital tools for Scanning, Receptionist Duties, and Troubleshooting
- Ability to handle Facility and Machinery operations
- Proficient in using digital platforms
- Excellent Communication Skills
- Experience in Scanning Documents and Maintain Logs
- Knowledge of Printing processes and handling Paper-related tasks
- Understanding of Quality Assurance processes
- Ability to Distribute Faxes and handle Service Calls
- Experience in handling Confidential Documents
- Willingness to work Overtime when necessary
- Proficiency in tools related to 'About Time' software
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
