Office Services Associate

$35,360 - $35,360/Yr

Millennium Group - Providence, RI

Full-time - Entry Level

Providence, RI

Food Services and Drinking Places

About the position

The Office Services Associate at The Millennium Group is responsible for managing mail services, including sorting, processing, and delivering various types of mail. This role requires effective communication with clients and managers, as well as the ability to operate mailroom equipment efficiently. The associate will ensure timely delivery of packages and maintain accurate records of mail transactions.

Responsibilities

• Sorts and processes outgoing mail; effectively process a high volume of incoming and outgoing US and other priority mail.
• Operates postage machine according to policy and regulations.
• Prepares for mailing Certified, Registered, Insured articles, special mails.
• Sorts and distributes U.S. Mail and accountable mail (FedEx, DHL, Hand deliveries, etc.).
• Maintains files, logs and records on all incoming mail.
• Communicates on a timely basis with clients and managers on job or deadline issues.
• Uses equipment and supplies in a cost-efficient manner.
• Operates and maintains full range of mailroom equipment.
• Troubleshoots basic equipment problems; coordinates and follows up on Maintenance and service calls.
• Utilizes software mail applications where applicable.
• Answers telephone in Center.
• Adheres to TMG policies in addition to client site policies.
• Provides follow-up communication on deliveries attempted after normal business hours.
• Delivers special and rush packages.
• Completes all outbound mail processing by external carrier pickup times.
• Picks up and delivers packages and documents to clients according to predetermined schedules.
• Prioritizes deliveries based on due times.
• Provides regular updates on personnel changes on floor.
• Checks all out boxes on final mail sweep of the night.

Requirements

• Minimum of 2-3 years of mail services related experience with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel).
• Knowledge of using UPS, FedEx, DHL shipping methods.
• Excellent customer service skills; must possess a 'can do' attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50 pounds.
• Assertive and resourceful; self-motivated; willing to ask questions and take initiative; able to communicate clearly.
• Consistently demonstrates professional demeanor, appearance and attitude.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance