Office Services Associate

Robert Half - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Office Services Associate role at Robert Half involves providing essential back-office services, focusing on reprographics, copy, and mail services in both physical and digital environments. This short-term contract position is based in Houston, Texas, and aims to maintain client satisfaction through effective office functions and strong customer service skills.

Responsibilities

• Executing office functions accurately and effectively to maintain client satisfaction.
• Handling and troubleshooting basic equipment problems.
• Utilizing appropriate logs for office services work and ensuring job tickets are properly filled out before beginning work.
• Prioritizing workflow and delivering work within contracted deadlines.
• Interacting with clients in person, over the phone or electronically, demonstrating detail-oriented telephone and email etiquette.
• Managing sensitive and/or confidential documents and information.
• Performing quality assurance on own work and the work of others.
• Answering inbound calls and placing service calls when needed.
• Loading machines with various paper toner supplies.
• Demonstrating strong customer service skills to create, maintain and enhance customer relationships.
• Possessing good problem-solving skills with the ability to escalate issues to a supervisory level when necessary.
• Displaying self-motivation and a positive attitude in a fast-paced environment.
• Cooperating well in a team environment and interacting effectively with a diverse background.

Requirements

• Proficiency in Customer Service, demonstrating excellent interpersonal skills and the ability to build strong relationships with clients.
• Solid understanding of Office Functions and Operations, ensuring the smooth running of day-to-day tasks.
• Knowledge of company Procedures and Policies, ensuring all activities align with organizational standards.
• Experience in Answering Inbound Calls, managing customer queries and concerns effectively.
• Ability to Supervise team members, promoting a positive and productive work environment.
• Familiarity with About Time software, tracking and managing employee time and attendance.
• Experience in Hiring Processes, aiding in the recruitment and onboarding of new staff.
• Skills in Scanning, both physical and digital documents.
• Experience in Receptionist Duties, including greeting visitors and managing incoming calls.
• Ability to Troubleshoot basic office equipment issues, maintaining functionality and productivity.
• Knowledge of Facility management, ensuring a safe and comfortable working environment.
• Proficiency in Digital platforms, using various software and online tools to enhance productivity.
• Strong Communication Skills, both verbal and written, fostering effective collaboration.
• Experience in Scanning Documents and maintaining digital records.
• Ability to Maintain Logs, tracking office activities and tasks.
• Familiarity with Machinery used in an office setting, ensuring safe and effective operation.
• Ability to handle Paper documents, including filing, copying, and distributing.
• Understanding of Quality Assurance processes, ensuring all tasks meet high standards.
• Experience in Distributing Faxes, managing incoming and outgoing communication.
• Willingness to work Overtime when necessary, demonstrating commitment and flexibility.
• Experience in handling Service Calls, resolving customer issues effectively.
• Ability to handle Confidential Documents, ensuring privacy and security.
• Knowledge of employee Perks, aiding in staff retention and satisfaction.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan