Office Services Associate

$36,400 - $39,520/Yr

Millennium Group - Arlington Heights, IL

Full-time - Entry Level

Arlington Heights, IL

1,001-5,000 employees

Food Services and Drinking Places

About the position

The Office Services Associate at The Millennium Group is responsible for managing all incoming and outgoing mail services, ensuring efficient distribution and tracking of packages and office supplies. This role is essential in providing outstanding customer service and support within a dynamic office environment, contributing to the overall success of the company.

Responsibilities

• Responsible for all incoming/outgoing mail services; receives, sorts and distributes all mail, packages, and office supplies daily.
• Ensure timely, efficient, and effective mail sweeps throughout various floors.
• Prepare all mail and packages properly with correct postage and tracking; ensuring all international shipments are properly packaged and shipped to include a commercial invoice.
• Research all undeliverable or unknown mail recipients.
• Scan mail for recipients where applicable.
• Respond to inquiries and customer service requests with professionalism and expediency.
• Maintain inventory of all necessary supplies.
• Keep accurate records/logs of all incoming and outgoing mail and packages.
• Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades.
• Communicate effectively and professionally through speech, email, chats, and phone.
• Provide outstanding customer service at all times, without exception.
• Provide Conference Center Support by doing tasks such as set up conference rooms per schedule, maintain conference center supply, maintain copy supply level, etc.
• Other duties as assigned by management.

Requirements

• High school diploma or GED required.
• Working knowledge of mail/distribution basics or office experience equivalent.
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams.
• Exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills.
• Ability to learn new skills quickly.
• Flexible and able to juggle multiple, and at times, conflicting priorities.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Able to remain diplomatic in stressful situations; team-oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers.
• Exhibits superior verbal and written customer service skills.
• Maintains confidentiality while working with highly sensitive materials.

Nice-to-haves

• Experience in office services or customer service roles.
• Familiarity with conference room setup and maintenance.

Benefits

• Competitive hourly wage between $17.50 - $19.00.
• Opportunities for career advancement within a growing company.