Office Services Clerk - Law Firm

Epiq - Baltimore, MD

Full-time

Baltimore, MD

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Office Services Clerk plays a vital role in supporting the administrative functions of a law firm. This position is part of a dedicated team that provides a variety of essential services to ensure smooth operations within the office. The responsibilities of the Office Services Clerk encompass a range of tasks including mail services, copy services, reception duties, hospitality services, and floor coordination. In terms of mail services, the clerk is responsible for metering, sorting, and distributing mail and accountable packages according to a set schedule. This ensures that all correspondence is handled efficiently and reaches the intended recipients in a timely manner. The copy services aspect involves accurately producing copies, prints, and scans based on written instructions, which is crucial for maintaining the documentation needs of the firm. Reception duties include answering incoming telephone calls, routing them to the appropriate personnel, and greeting visitors in a friendly and professional manner. This role is essential for creating a welcoming environment for clients and guests. The hospitality services component involves coordinating and maintaining client conference rooms, common areas, and kitchens. The clerk must inspect these areas to ensure cleanliness and that they are stocked with necessary supplies, thereby contributing to a professional atmosphere. Additionally, the Office Services Clerk is responsible for floor coordination, which includes the upkeep of copy rooms, stocking general supplies, and delivering paper. Facilities services may also be part of the role, which could involve hanging pictures, assisting with small office moves, and communicating with key client contacts regarding any building or equipment concerns. Overall, this position requires a proactive approach to ensure that all office services run smoothly and efficiently.

Responsibilities

• Metering, sorting, and distributing mail and accountable packages per schedule.
• Producing copy, print, and scan projects accurately per written instructions.
• Answering incoming telephone calls and routing them to the appropriate person.
• Greeting and announcing visitors in a friendly and professional manner.
• Coordinating and maintaining client conference rooms, common areas, and kitchens.
• Inspecting and ensuring that all rooms are clean, stocked with supplies, and ready for continual use.
• Organizing and distributing client kitchen supplies and maintaining inventory control.
• Upkeeping copy rooms and stocking general supplies, including delivery of paper.
• Assisting with small office moves and cleaning services as needed.
• Communicating with key client contacts regarding building/equipment concerns.

Requirements

• High School Diploma or GED.
• Minimum of 1 year work experience in a customer services field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.