Office Services Clerk

$31,325 - $38,750/Yr

Tops Supermarket - Depew, NY

Full-time

Depew, NY

Food and Beverage Retailers

About the position

The Office Services Clerk at Tops Supermarket plays a crucial role in providing comprehensive office services support across all corporate and retail locations, including the Taylor Warehouse. This position is essential for maintaining the efficiency of warehouse operations, which includes managing inventory and supplies. The clerk is responsible for receiving, storing, and delivering items, ensuring that the warehouse is well-stocked and organized. Additionally, the clerk acts as a liaison between operations support and the Lancaster warehouse, facilitating smooth communication and coordination between departments. In this role, the Office Services Clerk will handle various tasks related to courier shipping and receiving, ensuring that all packages from UPS, FedEx, and USPS are processed efficiently. This includes loading and unloading trucks, moving inventory to and from the warehouse, and scheduling inventory transfers with related departments. The clerk will also ensure that stores receive their weekly mail and shelf tags on time, which is critical for maintaining operational deadlines. The position requires the clerk to deliver supplies and equipment to various departments and stores, process and distribute incoming and outgoing postal mail, unit price tags, and promotional materials. The clerk will also be responsible for maintaining the storage area by organizing the floor space according to storage design principles and recommending improvements where necessary. Other responsibilities include shipping outgoing packages, preparing the necessary documentation, and performing floor maintenance at the Taylor Drive Facility, including maintaining the floor scrubber. The Office Services Clerk will also investigate and resolve service failures, providing continuous customer service to all stakeholders and reviewing operational information with the lead on a regular basis. This role may also involve other duties as assigned to maintain service levels and department standards.

Responsibilities

• Provide a broad range of Office Services support for corporate and retail locations.
• Maintain warehouse inventory and supplies by receiving, storing, delivering items, and securing the warehouse.
• Coordinate courier shipping and receiving, acting as a liaison between operations support and Lancaster warehouse.
• Support corporate mail delivery and warehouse tote retrievals.
• Receive all UPS, FedEx, USPS packages and freight, including loading/unloading of trucks.
• Move inventory to and from the warehouse through scheduling and coordinating inventory transfers with related departments.
• Ensure stores receive weekly mail and shelf tags to meet deadlines.
• Deliver supplies and equipment to departments/stores by receiving and transferring items.
• Print and finish data output in the absence of lead and print production operator.
• Process and distribute incoming/outgoing postal mail, unit price tags, promotional materials, etc. to all retail locations, meeting all deadlines.
• Maintain the storage area by organizing floor space, adhering to storage design principles, and recommending improvements.
• Ship outgoing packages and prepare proper documents.
• Schedule and perform floor maintenance at Taylor Drive Facility and maintain the floor scrubber.
• Investigate and resolve service failures and provide continuous customer service to all.
• Review information pertinent to the operation of the department with lead on a regular basis.
• Perform other duties as assigned to maintain service levels and department standards.

Requirements

• 1 year of related experience preferred.
• Proficient in computer operations, including Excel and Word.
• Ability to operate fork truck, tow motor, and pallet jacks.
• Strong customer service skills.
• Strong organizational skills.
• Problem-solving abilities.
• Ability to prioritize work to meet deadlines.