Office Services Specialist

$35,215 - $40,034/Yr

Commonwealth Of Virginia - Suffolk, VA

posted 2 months ago

Full-time - Entry Level
Suffolk, VA
1,001-5,000 employees
Executive, Legislative, and Other General Government Support

About the position

The Virginia Department of Health is seeking an Office Services Specialist to join the Western Tidewater Health Department team in Suffolk, VA. This position is essential for providing general office and administrative support for various health care programs and clinics. The Office Services Specialist will be responsible for a range of duties that include opening and closing the office, greeting the public, and assisting a diverse group of clients. This role requires making appointments, registering patients, determining eligibility, and keying procedures into the database. Additionally, the specialist will establish and maintain patient files, collect payments, and process daily deposits. A significant aspect of this position is serving as the vital records registrar, which involves handling sensitive information with care and confidentiality. The Office Services Specialist will work primarily in Suffolk but may also be required to assist at the Smithfield Health Department in Isle of Wight County on occasion. The ideal candidate will enjoy working with the public and possess strong communication skills to effectively interact with both internal and external customers. This role is vital in ensuring that the health department runs smoothly and efficiently, contributing to the overall mission of promoting public health in the community.

Responsibilities

  • Open and close the office as required.
  • Greet the public and provide assistance to clients.
  • Make appointments and register patients.
  • Determine patient eligibility for services.
  • Key procedures into the database accurately.
  • Establish and maintain patient files.
  • Collect payments and process daily deposits.
  • Serve as the vital records registrar.

Requirements

  • Knowledge of office principles and practices.
  • Working knowledge of word processing and spreadsheet software applications.
  • Ability to interpret and follow established procedures and guidelines.
  • Ability to communicate effectively with internal and external customers, both verbally and in writing.
  • Considerable skill in the operation of standard office equipment.

Nice-to-haves

  • Experience in an office setting.

Benefits

  • 12 paid holidays
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan)
  • Sick leave
  • Family/personal leave
  • Annual leave
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