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OFFICE SERVICES SUPERVISOR (GENERAL)
State of California - Sacramento, CA
posted about 1 month ago
About the position
This position is located at the DMV Headquarters in Sacramento. Incoming Mail Operations is looking for a positive individual who values customer service, possesses excellent writing and communication skills. The selected candidates must be organized, efficient and willing to direct Office Assistants who receive, sort, count, process and deliver mail throughout the department and to other State Agencies using department vehicles. Regular and reliable attendance is an essential function of this job. The duties for these positions include staff scheduling; vehicle reservations and retrieval; assessing time sensitive workloads; completing a daily workload report and effectively writing responsive e-mails for customer concerns and complaints. The Office Services Supervisor I will set a good example by practicing and reiterating unit and department policies and procedures. The candidates will conduct interviews, arrange employee training, evaluate, and review employee performance/probation reports, make periodical quality control inspections of work, resolve employee issues verbally and in writing, prepare memorandum letters and documents, process return to work procedures and Worker Compensation claim kits. The unit hours are from 8:30 a.m. to 5:00 p.m. and candidates will work between those times based on workload demands.
Responsibilities
- Direct Office Assistants in mail operations
- Staff scheduling and vehicle reservations
- Assess time sensitive workloads
- Complete daily workload reports
- Write responsive emails for customer concerns
- Conduct interviews and arrange employee training
- Evaluate and review employee performance
- Make quality control inspections of work
- Resolve employee issues verbally and in writing
- Prepare memorandum letters and documents
- Process return to work procedures and Worker Compensation claim kits
Requirements
- Excellent writing and communication skills
- Organizational skills
- Ability to direct and manage staff
- Experience in customer service
Nice-to-haves
- Experience in a supervisory role
- Knowledge of department policies and procedures
Benefits
- Health, vision, and dental benefits
- Retirement plans (CalPERS)
- Savings plans (401K and 457b)
- Leave benefits
- Insurance (group legal insurance and group long term disability insurance)
- Employee assistance program
