Office Specialist 2 - Consumer Protection

State of Oregon • Salem, OR

371d • $3,429 - $4,622

About The Position

The Oregon Department of Justice is seeking an organized and dependable candidate to hire as a General Support Specialist (Office Specialist 2) to support the Consumer Protection Section of the Civil Enforcement Division. Our ideal candidate will have outstanding customer service and data entry skills, as those duties make up a majority of the role. Duties also include providing support to section Attorneys and Consumer Complaint Specialists with general office duties, which include - but are not limited to - reception, mail processing, data entry, and general clerical tasks. If you are seeking your next door to professional growth in state government, this is the opportunity for you. Join an inclusive and supportive team, who respects the diverse perspectives, knowledge and experiences of peers and coworkers, we'd like the opportunity to consider you! If selected, we'll ensure you are paid well and equitable to your peers, make work-life balance attainable, and help pave the way to professional development and job satisfaction. Apply now! This position is based out of Salem office, Monday - Friday 8am - 5pm.

Requirements

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.

Nice To Haves

• Excellent customer service skills.
• Demonstrated ability to shift between tasks and prioritize accordingly.
• Ability to accurately keyboard at 40+ wpm.
• Flexibility and adaptability with change.
• Ability to maintain punctual and regular attendance.
• Organization and consistency with work.
• Professional experience working collaboratively with a team.
• Dependable and reliable.
• Must be able to maintain confidentiality.
• Must be able to give full attention to detail.

Responsibilities

• Respond to consumer hotline emails and voicemails.
• Assist with calls and responds to overflow calls when call volume is high.
• Monitor for and report to the Consumer Advocacy Manager about trending issues arising on the hotline.
• Enter complaint information into the database and assigns each matter to a Complaint Specialist for review of the complaint and for further action.
• Prepare a large volume of documents in an electronic format and uploads to the document management system (Alfresco).
• Check accuracy of scanned originals against electronic copies.
• Link digital file to Matter Management System.
• Corresponds directly with other State Agencies, consumers and businesses regarding complaint files.
• Work with management and team members to establish policies and guidelines to ensure accurate, complete and efficient workflow between the intake unit and the Complaint Specialist.
• Independently review and open all consumer files on the computer in the Matter Management System.
• File, organize and store all documents in assigned Consumer Complaint Specialist's electronic folders, ensuring confidentiality of records.
• Assume responsibility for completing other duties as needed and requested by the Consumer Advocacy Manager, Hotline Coordinator, or the Complaint Specialists.

Benefits

• Permanent, full-time employment in Salem, Oregon, with an opportunity to travel across this beautiful state.
• Opportunity to expand your technical and professional skills.
• Work where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.
• Work/life balance to include 11 paid holidays a year, vacation, sick leave, personal business leave, and a competitive benefits package.
• Representation and support by the Service Employees International Union (SEIU).
• Inclusive and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees