Office Specialist I - Office of Information Technology

$39,021 - $56,222/Yr

State Of Maine - Augusta, ME

Full-time - Entry Level

Augusta, ME

Executive, Legislative, and Other General Government Support

About the position

The Office Specialist I position within the Office of Information Technology at the State of Maine is an administrative support role focused on providing excellent customer service and operational efficiency. The role involves collaborating with various stakeholders, managing communications, and supporting the administrative needs of the MaineIT team. The ideal candidate will be detail-oriented, organized, and committed to enhancing business operations while ensuring a high level of responsiveness and accountability.

Responsibilities

• Answering multi-line phone system as one of the state's information center call attendants.
• Providing excellent customer service and diligent administrative support to directors, deputy directors, and other divisions of MaineIT.
• Multi-tasking, following up, and utilizing a detail-oriented work ethic.
• Receiving, verifying completeness, proofreading, obtaining signatures, and maintaining archived records of various forms.
• Reviewing various paperwork to ensure accuracy and completeness.
• Liaison with Human Resources for processing documents related to hiring, reclassifications, onboarding, and tracking performance evaluations of MaineIT staff.
• Advising managers on administrative matters relating to Human Resources to provide recommended solutions to identified problems.
• Procuring goods and services requested by agency staff with a state credit procurement card.
• Processing and maintaining accurate financial records for audit compliance.
• Analyzing and preparing requests for out-of-state travel, including budgetary considerations and ensuring all information is accurate.
• Arranging and securing travel arrangements from airfare, hotel, and transportation.

Requirements

• Training, education, or experience in office and administrative support work demonstrating competency in modern office practices.
• Ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
• Excellent computer skills, including extensive knowledge of Microsoft Office 365 products such as Word, Outlook, and Excel.
• Demonstrated critical thinking skills and ability to communicate effectively in writing and verbally.
• Ability to maintain professionalism and flexibility during unusual or stressful circumstances.
• Experience supporting and working with diverse individuals or groups.

Nice-to-haves

• Experience with Microsoft Teams is preferred.
• Ability or experience with the state's procurement policies and processes.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage with 85%-95% of employee-only premiums paid by the State
• 100% of employee-only dental premiums paid by the State
• Retirement Plan with a contribution of 13.29% of the employee's pay towards MainePERS