Office Specialist

$31,257 - $31,257/Yr

Navajo Nation Department of Personnel Management - Crownpoint, NM

Full-time - Entry Level

Crownpoint, NM

Administrative and Support Services

About the position

The Office Specialist position is responsible for providing administrative support under the supervision of the Veteran Service Officer. This role involves greeting and directing visitors, managing office paperwork, maintaining records, and ensuring effective communication with the public and staff. The Office Specialist plays a crucial role in facilitating office operations and providing customer service to veterans and the community.

Responsibilities

• Greet and direct visitors to appropriate individuals/sources.
• Respond to routine questions from the public.
• Provide program information to the public.
• Screen telephone calls, route calls, and take messages.
• Manage office administrative paperwork.
• Maintain personnel records, expense records, and budgetary expenditures.
• Prepare work orders, supply requisitions, and related documents.
• Obtain appropriate signatures for expenses and process them.
• Review reports, records, accounts, or other documents for completeness and accuracy.
• Maintain electronic and/or hard copy files.
• Arrange meetings, conferences, appointments, and interviews.
• Make travel and lodging arrangements.
• Receive, date stamp, log in/out, and distribute incoming/outgoing mail.
• Reprocess employee and office forms.
• Track and maintain records and status of processes used in the department.
• Follow up on processes or items as needed.
• Monitor, order, and maintain office supplies, inventory, and equipment.
• Maintain agency time sheets.
• Maintain records of employees' ID, Driving Permits, and Defensive Driving requirements.
• Maintain records of employees' Background Check requirements.
• Communicate in English and Navajo with veterans and others regarding program statuses.
• Research and respond to requests for general information.
• Compose, type, and edit correspondences, reports, records, and forms.
• Enter and verify data in a computerized system and prepare reports.

Requirements

• High school diploma/GED; supplemented by twenty-four (24) college credit hours in Business or closely related field.
• One (1) year of general office or related experience, or an equivalent combination of education and experience.
• Possess a valid state driver's license.

Nice-to-haves

• Knowledge of basic business math.
• Knowledge of bookkeeping practices and principles.
• Knowledge of public relations/customer service principles, practices, and techniques.
• Skill in preparing and maintaining accurate records, reports, and files.
• Skill in understanding and following oral and written directions.
• Skill in utilizing computer databases to research, maintain, and update records and files.
• Skill in establishing cooperative work relationships with those contacted in the course of work.
• Skill in effective interpersonal relationships.
• Ability to troubleshoot and resolve business process impediments.
• Skill in effective communication and presentation.

Benefits

• Regular full-time employment with a stable pay rate.