Office Supervisor

$43,638 - $43,638/Yr

Compass Health Network - Columbia, MO

Full-time - Entry Level

Columbia, MO

Ambulatory Health Care Services

About the position

The Office Supervisor plays a crucial role in the person-centered integrated care team, overseeing patient flow and staffing in the reception areas. This full-time position involves direct supervision of Customer Relations Specialists and ensuring efficient office operations while addressing patient complaints and scheduling needs.

Responsibilities

• Verify accuracy of payment posting and batches for direct staff.
• Complete bank deposits and provide batch reports to Administration.
• Review and sign off on all sliding fee paperwork.
• Serve as the initial contact for resolving escalated patient complaints.
• Schedule Customer Relations Specialists staff to ensure coverage.
• Ensure correct provider scheduling.
• Supervise Customer Relations Specialists and assure adequate staffing patterns with the Regional Office Manager.
• Orient new personnel and disseminate information regarding policies and procedures to direct reports.
• Perform performance evaluations for direct report staff.
• Provide backup to staff as needed for various duties including patient registration and payment collection.
• Provide reports on office efficiency and patient flow to the Regional Office Manager.
• Attend monthly staff meetings and conduct oneself in accordance with Compass Health's employee manual.

Requirements

• High School diploma or GED required.
• At least two years of experience as a front office staff member in a medical, behavioral, or administrative setting preferred.
• Supervisory experience preferred.
• Experience with a multi-line phone system and professional phone skills preferred.
• Knowledge of Microsoft Office Suite preferred.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with HIPAA guidelines and regulations.

Benefits

• Dental insurance
• Employee assistance program
• Loan repayment program
• Opportunities for advancement
• Paid holidays
• Paid time off
• Tuition reimbursement