About the position
The Office Supervisor at CityMD is a pivotal role responsible for managing the administrative, financial, and operational aspects of an urgent care location. This position requires a strong focus on patient experience, ensuring that every patient feels welcomed and cared for from the moment they enter the facility until their departure. The Office Supervisor will work closely with the Practice Manager to oversee daily operations, manage team members, and maintain a high standard of service and efficiency within the urgent care setting. In this role, the Office Supervisor will be accountable for various essential functions, including site management, people management, and business and patient management. Site management involves monitoring patient flow, managing registration processes, and ensuring that all medical supplies and office materials are adequately stocked. The Supervisor will also assist in preparing staff schedules and will be responsible for opening and closing the facility as required. People management is a critical aspect of this position, as the Office Supervisor will be responsible for building strong communication with providers and fostering a collaborative team environment. This includes coaching and developing staff, managing performance evaluations, and addressing employee relations issues in collaboration with the HR team. The Supervisor will also play a key role in maintaining professionalism among staff and ensuring that all team members are aligned with the practice's goals. Additionally, the Office Supervisor will be involved in business and patient management, which includes maintaining patient confidentiality in accordance with HIPAA regulations, interacting with patients and their families, and addressing any concerns or disputes that may arise. This role requires a proactive approach to patient satisfaction and a commitment to providing a high-quality urgent care experience.
Responsibilities
- Managing team members in partnership with the Practice Manager
- Supporting a patient-centric urgent care experience from welcome to departure
- Managing the performance of the site and understanding patient flow
- Assisting the Practice Manager in preparing staff schedules
- Ordering medical supplies, medications, and office supplies
- Opening and closing the site as required
- Building strong communication with providers and enhancing team success
- Coaching, managing, and developing staff to maintain professionalism
- Managing team performance, including interviewing and discipline
- Collaborating with HR to formalize staff development plans
- Maintaining patient confidentiality and adhering to HIPAA requirements
- Interacting with patients and families at discharge and resolving disputes
Requirements
- High School Diploma or GED required
- Bachelor's degree in management, business, or a related field preferred
- Minimum 1 year of supervising or managing experience
- Ability to multitask effectively
- Good computer skills, including knowledge of Microsoft Office
- Exceptional communication skills
- Comfortable delivering constructive feedback and counseling management
- Bilingual language skills required or preferred based on site location
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Flexible schedule
