University of Illinois - Urbana, IL
posted 24 days ago
Full-time - Entry Level
Hybrid - Urbana, IL
Educational Services
About the position
The Office Support Associate in the Department of Economics at the University of Illinois at Urbana-Champaign plays a crucial role in providing administrative support to the undergraduate program. This position involves maintaining high levels of customer service, assisting students and faculty, managing office communications, and supporting various departmental events and activities.
Responsibilities
- Greet front-office visitors and assess their needs.
- Monitor and respond to the undergraduate office general email box.
- Answer inquiries via email, phone, and in person, connecting guests to appropriate resources.
- Maintain and reconcile a university-issued Travel Card for the undergraduate advising team.
- Organize office supply and promotional item orders for staff.
- Ensure the undergraduate section of the website is current and oversee updates.
- Collect and distribute student forms to advisors or staff while ensuring confidentiality.
- Provide support during undergraduate events, including venue securing and logistics management.
- Request space reservations using the Office of the Registrar's ASTRA system.
- Create forms for various administrative needs using Form Builder.
- Compile data from various university systems for reporting purposes.
- Prepare welcome packets for new advisors and maintain visit records.
- Distribute a weekly newsletter to the department.
Requirements
- High school diploma or equivalent.
- Eighteen months of relevant experience or college coursework equivalent to 18 months.
Nice-to-haves
- Ability to communicate effectively with a diverse population.
- Commitment to diversity and inclusion.
- Strong organizational and time management skills.
- Knowledge of university policies and procedures.
Benefits
- Hybrid work options after initial training period.
- Competitive salary based on collective bargaining agreement.
