Office Support Coordinator

$33,280 - $41,600/Yr

Diabetic Equipment And Supplies - Johnston, IA

Full-time - Entry Level

Onsite - Johnston, IA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Office Support Coordinator at Diabetic Equipment and Supplies plays a crucial role in enhancing patient lives by providing exceptional customer service and office support. This position is responsible for managing incoming communications, coordinating patient information inquiries, and ensuring a welcoming atmosphere in the reception area, all while supporting the company's commitment to patient-centered care.

Responsibilities

• Answer all incoming calls and respond to incoming text messages in a timely and professional manner.
• Direct incoming calls appropriately while maintaining confidentiality; take messages and relay them in a timely manner.
• Provide excellent customer service to internal and external customers; resolve customer requests in a timely and accurate manner; escalate complaints accordingly.
• Coordinate patient information inquiries: update demographic information, investigate delivery dates, initiate product changes, answer financial questions/take payments by phone, troubleshoot product issues, and more as applicable.
• Perform monthly auto-refill communication with patients prior to their order date.
• Handle all inbound and outbound text messaging requests and mail follow-up correspondence to customers we are unable to get ahold of.
• Provide office support functions including organizing, copying/scanning, and filing of patient documents.
• Handle incoming/outgoing mail and shipments from the office.
• Balance and coordinate a workload for multiple projects while meeting deadlines.
• Maintain a clean, comfortable, inviting atmosphere of the reception area, promoting a positive image.
• Perform other work-related duties as assigned.

Requirements

• Strong communication skills, both verbal and written.
• Proficiency in using multiple line phone systems and handling large call volumes.
• Keen eye for attention to detail and accuracy in data entry and record keeping.
• Possess strong critical thinking skills with the ability to analyze information quickly and thoroughly.
• Excellent time management skills with the ability to prioritize tasks while staying organized.
• Ability to multi-task, work well under pressure, and work in a fast-paced environment.
• Knowledge of basic computer software, and the ability to learn billing software and electronic medical records required.
• Communicates well with patients and medical staff.
• Prior experience in a fast-paced service industry or customer service role preferred.
• Prior experience in a medical office setting preferred (not required).

Nice-to-haves

• Prior experience in a medical office setting preferred.

Benefits

• Competitive salaries and benefits (Health, Dental, and Vision)
• Flexibility and balance
• Development opportunities
• Appreciation and recognition
• Community engagement