OFFICE TECHNICIAN (TYPING)
State of California - Sacramento, CA
posted 4 days ago
About the position
Under the direction of a Deputy Labor Commissioner III or designee, the incumbent performs a wide variety of clerical duties within the Retaliation Complaint Investigation (RCI) program in order to provide timely and accurate support to the program. In addition to overall clerical operations, the incumbent is responsible for intake and data entry of all retaliation claims received via referral from state of federal agencies, online submission, email, telephone, mail or in person and for the input of case information into the CalAtlas (Salesforce) and the federal IMIS database. The incumbent is also responsible for docketing cases, scanning and uploading documents, processing rejections letters, following up on requested information and documents from parties, editing and mailing out decisions to parties, and handling appeal notices. The incumbent will also answer telephone inquiries to the RCI unit, including accepting retaliation complaints by phone, monitor and respond to inquiries from the RCI email inbox, and perform Public Information Duty (PID) by assisting the public at the counter. In addition, the incumbent will open and process all incoming/outgoing mail, prepare letters, statistical reports and respond to correspondence from parties; maintain, close and purge all case files based on document requirements as well as assist with handling Public Records Act (PRA) requests and the ordering of supplies.
Responsibilities
- Perform a wide variety of clerical duties within the Retaliation Complaint Investigation (RCI) program.
- Intake and data entry of all retaliation claims received via various channels.
- Input case information into the CalAtlas (Salesforce) and the federal IMIS database.
- Docket cases, scan and upload documents, and process rejection letters.
- Follow up on requested information and documents from parties.
- Edit and mail out decisions to parties and handle appeal notices.
- Answer telephone inquiries and accept retaliation complaints by phone.
- Monitor and respond to inquiries from the RCI email inbox.
- Assist the public at the counter during Public Information Duty (PID).
- Open and process all incoming/outgoing mail.
- Prepare letters, statistical reports, and respond to correspondence.
- Maintain, close, and purge all case files based on document requirements.
- Assist with handling Public Records Act (PRA) requests and ordering supplies.
Requirements
- Ability to type at a minimum speed of 40 WPM.
- Valid typing certificate confirming typing speed issued within the last four years.
- Ability to perform sustained typing and work at a computer for extended periods.
- Ability to move and transport office items safely.
Nice-to-haves
- Exceptional organizational skills.
- Ability to operate various office machines.
- Experience in evaluating situations accurately and taking effective action.
- Ability to prepare correspondence independently utilizing a wide knowledge of vocabulary, grammar, and spelling.
- Familiarity with Microsoft applications including Outlook, Word, and Excel.
Benefits
- Comprehensive health benefits package with medical, dental, and vision options.
- Sick leave, vacation leave, or annual leave options available.
- Retirement plan through CalPERS.
- Public transportation subsidy and pre-tax parking program options.
