Officer

Bangalore, IN

Credit Intermediation and Related Activities

About the position

The position involves performing all input and maintenance of limits loaded in various TP systems while delivering excellent service against agreed service standards, delivery standards, and minimal error rates for Operations CRC CCIB. The role requires acting as a service partner, collaborating with Relationship Managers (RMs), in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities for service improvement. Continuous improvement of operational efficiency and effectiveness is essential, along with delivering excellent service and providing limit maintenance support for Corporate, Commercial & Institutional Banking (CCIB) and Corporate Private Business Banking (CPBB) clients. The role also includes risk management, governance, and compliance responsibilities.

Responsibilities

• Perform all input & maintenance of limits loaded in various TP systems.
• Deliver excellent service against agreed service standards and minimal error rates.
• Act as a service partner with RMs and other stakeholders to solve issues.
• Drive continuous improvement of operational efficiency and effectiveness.
• Provide limit maintenance support for CCIB and CPBB clients.
• Identify, escalate, mitigate, and resolve risk and compliance matters.
• Develop and maintain rapport with business stakeholders.
• Ensure adherence to first time-right principles.
• Provide insights and suggestions for process improvements.
• Respond and clear queries from stakeholders in a timely manner.
• Participate in BCP/DR and UAT activities.
• Provide effective orientation and guidance to new joiners.
• Comply with regulatory requirements and internal policies.

Requirements

• Basic product and process knowledge related to customers, products, and transactions.
• Banking operations experience in areas such as Credit Risk, Documentation, Client Service, CDD, payments, or trade.
• Service-oriented attitude.
• Effective communication skills.

Benefits

• Core bank funding for retirement savings, medical and life insurance.
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave.
• Flexible working options based around home and office locations.
• Proactive wellbeing support through a digital wellbeing platform.
• Continuous learning culture with opportunities to reskill and upskill.