Offline - Brand Ambassador (Sales Associate)

American Eagle Outfitters - Westport, CT

Part-time - Entry Level

Westport, CT

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a part-time Brand Ambassador at American Eagle Outfitters, you will play a crucial role in bringing the brand to life every day. Your primary goal is to provide an exceptional shopping experience for every customer who enters the store, ensuring that their day is better than before they arrived. You will be the face of the company, representing its values and showcasing your genuine self at work. Your passion for the products and commitment to building brand loyalty will be key in engaging with guests and making them feel valued. In this role, you will utilize the AEO Selling Model to connect with customers, helping them find exactly what they are looking for while maintaining a friendly and approachable demeanor. You will be responsible for educating guests about product details and making personalized product suggestions. Additionally, you will introduce customers to the AEO loyalty program and other brand channels, fostering a deeper connection with the brand. Flexibility is essential, as you will be expected to assist in various areas of the store, including the Salesfloor, Cash & Wrap, Fitting Room, and Stockroom. Problem-solving skills will be vital as you proactively address guest concerns while adhering to company policies. Teamwork is also a significant aspect of this position, as you will collaborate with your colleagues to ensure that all tasks are completed efficiently. Integrity is paramount, and you will be expected to uphold AEO's policies and procedures at all times.

Responsibilities

• Engage with every guest using the AEO Selling Model to enhance their shopping experience.
• Educate customers on product details and make personalized product suggestions.
• Introduce guests to the AEO loyalty program and additional brand channels.
• Assist in various store zones including Salesfloor, Cash & Wrap, Fitting Room, and Stockroom as needed.
• Proactively resolve guest concerns while adhering to company policy.
• Collaborate with team members to ensure all tasks are completed efficiently.
• Uphold AEO's policies and procedures with integrity.

Requirements

• Must be at least 16 years of age.
• Previous retail experience is preferred.
• Ability to interact with people and handle multiple tasks in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.

Nice-to-haves

• Passion for AE and Aerie products.
• Strong communication and interpersonal skills.
• Ability to work as part of a team.

Benefits

• Paid time off
• Opportunities for advancement
• Paid sick time
• 40% off product at both AE & Aerie year-round
• Participation in store contests for the chance to win merchandise and prizes.