Offline - Brand Ambassador (Sales Associate)

American Eagle Outfitters - Nashville, TN

Part-time - Entry Level

Nashville, TN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a part-time Brand Ambassador at American Eagle Outfitters, you will play a crucial role in bringing the brand to life every day. Your primary goal is to provide an exceptional shopping experience for every customer who enters the store, ensuring that their day is better than before they arrived. You will be the face of the company, representing its values and showcasing your passion for the products. Your enthusiasm for building brand loyalty will be evident as you engage with guests and help them find exactly what they are looking for. You will embody the company's commitment to customer service and be proud to represent the brand. In this role, you will utilize the AEO Selling Model to connect with customers, helping them navigate the store and make informed purchasing decisions. You will be responsible for educating guests about product details and making personalized product suggestions. Your ability to share the brand's loyalty program and other channels will enhance the customer experience. Flexibility is key, as you will be expected to work in various areas of the store, including the Salesfloor, Cash & Wrap, Fitting Room, and Stockroom, as needed. Problem-solving will be a significant part of your responsibilities, as you will proactively address guest concerns while adhering to company policies. Teamwork is essential, and you will be expected to assist your colleagues in achieving store goals. Integrity is paramount, and you will consistently uphold AEO's policies and procedures. This position is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with people, and are passionate about the AE and Aerie brands.

Responsibilities

• Engage with every guest using the AEO Selling Model to enhance their shopping experience.
• Educate guests on product details and make personalized product suggestions.
• Introduce guests to the AEO loyalty program and additional brand channels.
• Flexibly work in various store zones including Salesfloor, Cash & Wrap, Fitting Room, and Stockroom.
• Proactively resolve guest concerns while adhering to company policy.
• Assist team members to achieve store goals and maintain a collaborative environment.
• Uphold AEO's policies and procedures with integrity.

Requirements

• Must be at least 16 years of age.
• Previous retail experience is preferred.
• Ability to handle multiple tasks in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.

Nice-to-haves

• Passion for AE and Aerie products.
• Strong interpersonal skills and a friendly demeanor.

Benefits

• Paid time off
• Opportunities for advancement
• Paid sick time
• 40% off product at both AE & Aerie year-round
• Participation in store contests for the chance to win merchandise and prizes.