Offsite Customer Service Representative
$58,240 - $58,240/Yr
One/Mind Body & Being, LLC, Dissolved December 31, 2017 - Philadelphia, PA
posted 19 days ago
Part-time,Full-time
Remote - Philadelphia, PA
About the position
The Offsite Customer Service Representative at One Mind & Body is responsible for providing exceptional service and support to customers, ensuring their satisfaction and addressing any service or product-related issues. This role is crucial as it serves as the first point of contact for customers, requiring a dedicated individual who understands the importance of customer service in building trust and loyalty. The representative will utilize strong organizational and communication skills to analyze customer needs, recommend services, and maintain accurate customer records.
Responsibilities
- Answers service and product questions to attract potential customers.
- Recommends other services and products based on the known information.
- Records account information to open customer accounts.
- Updates account information.
- Maintains customer records.
- Resolves service and product problems.
- Clarifies customers' complaints.
- Determines the cause of the problem.
- Provides adequate solutions to problems according to the policy.
Requirements
- Multitasking
- Analyzing information
- Resolving conflict
- Phone skills
- Listening
- Documentation skills
- Market Knowledge
- Problem-solving
- Quality focus
- Communication skills
- Product knowledge
- Customer service
Benefits
- Vision insurance
- Dental insurance
- Health insurance
