OMEGA Luxury Timepieces - Sales Associate - South Coast Plaza

Swatch Group - Costa Mesa, CA

Full-time - Entry Level

Costa Mesa, CA

Merchant Wholesalers, Durable Goods

About the position

The Sales Associate at OMEGA Luxury Timepieces is responsible for providing exceptional customer service in a luxury retail environment. The role involves establishing a welcoming atmosphere, demonstrating in-depth knowledge of OMEGA's timepieces, and cultivating long-term relationships with clients. The ideal candidate will have a strong sales background, particularly in luxury retail, and a passion for the art of selling, aiming to meet or exceed sales objectives while contributing to the overall success of the team.

Responsibilities

• Establish a welcoming and approachable luxury environment.
• Demonstrate a deep knowledge of OMEGA's unique range of products and their characteristics.
• Cultivate enduring relationships with clients by providing memorable experiences.
• Utilize training techniques to engage and retain a loyal client base.
• Provide a unique experience to all clients and meet sales goals.
• Deliver the highest level of client service through personalized contact.
• Develop potential clients through clientelling and networking efforts.
• Maintain and grow existing clients, keeping records of milestones and preferences.
• Assist team members in the sales process as per established protocols.
• Reach new prospects through networking and outreach.

Requirements

• 2-5 years of luxury retail experience, preferably in timepieces or fine jewelry.
• Impressive selling capabilities and notable customer service skills.
• Elevated communication skills, both written and oral.
• Robust adaptability to learn technical aspects of the product.
• Talented negotiation skills.
• Passion for the art of selling.
• Ability to work a flexible schedule throughout the week.
• MS Office experience is highly desirable.

Benefits

• Excellent health, dental, and vision insurance for employees and dependents after 30 days.
• Immediate participation in the 401(k) with a 100% vested employer match after one year.
• Company paid life insurance and Long Term Disability.
• 18 PTO days per year, increasing to 23 after 5 years.
• 7 days per year extended paid time for medical, parental, and military leave.
• Holiday pay.
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance.
• Employee product discount.
• Transitchek Program for commuting savings.
• Internal transfer and growth potential.
• $500 Employee Referral Bonuses.
• Free parking (if applicable).