OMJCC-IT Helpdesk and database Administrator

Unclassified - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

About the position

The IT Helpdesk and Database Administrator at Ohio Means Jobs Cleveland Cuyahoga County is responsible for managing the organization's IT systems and the Apricot Client Management data system. This role involves troubleshooting IT issues, maintaining hardware and software, and ensuring data security and compliance. The position supports a 24/7 operation and requires collaboration with various stakeholders to enhance data management and reporting capabilities.

Responsibilities

• Troubleshoot and resolve desktop environments and operating systems issues, escalating to managed service provider when necessary.
• Install and configure software and hardware for organizational use.
• Troubleshoot network performance and security issues.
• Upgrade and maintain all hardware, software, and applications.
• Assist in testing, analyzing, and resolving issues related to Windows operating systems.
• Plan and install new devices and workstations, including new hire setups.
• Track technological advancements and trends, providing recommendations for budgeting and lifecycle management.
• Manage, monitor, and support all VoIP telephony, including firmware upgrades and configuration.
• Onboard new hires with organization-wide phone and IT systems.
• Attend quarterly meetings with One Link Technical Services.
• Oversee day-to-day database administration and operations of the Apricot 360 data system.
• Develop, code, and manage the Apricot 360 client case management system, modifying forms, scripts, and reports as needed.
• Serve as vendor liaison for Apricot and other assigned systems for data management and reporting.
• Monitor and ensure data security and compliance for agency, client, and donor data.
• Export direct services data for funder reports and agency performance data.
• Develop and manage standard reporting dashboards and KPI indicator reports.
• Monitor sector benchmarks and align agency data with local and national KPIs.
• Coordinate internal client services data collection needs within the agency.
• Provide support and technical assistance on other data systems as assigned.
• Ensure all necessary systems and data extracts are processed by departmental deadlines and comply with privacy regulations.
• Stay informed of federal, state, and local regulations regarding data processing systems and security standards.
• Interface effectively with all levels of the organization.
• Follow emerging research to stay updated on trends related to services.
• Serve as project manager for external evaluation efforts.

Requirements

• Experience in IT helpdesk support and database administration.
• Proficiency in troubleshooting desktop environments and operating systems.
• Knowledge of network performance and security issues.
• Experience with hardware and software installation and maintenance.
• Familiarity with Windows operating systems and related troubleshooting.
• Ability to manage VoIP telephony systems.
• Experience with database management, particularly with Apricot 360 or similar systems.
• Strong analytical skills for data reporting and analysis.
• Ability to develop and manage reporting dashboards and KPI reports.
• Knowledge of data security and compliance regulations.

Nice-to-haves

• Experience with coding and scripting for database management.
• Familiarity with project management methodologies.
• Knowledge of federal, state, and local data processing regulations.

Benefits

• Health insurance coverage
• Paid holidays
• Flexible scheduling
• Professional development opportunities