Omni Experience Lead - Full Time

Belk Department Stores Lp • Waxahachie, TX

291d

About The Position

As an Omni Experience Lead, you will drive sales growth and profitability through the leadership of Fulfillment and shipping, Buy Online Pickup in Store (BOPIS), Same Day Delivery and Amazon Pick Up. This role supports the growth of the omni contribution to our total business in response to ever changing customer shopping patterns. The position focus for this role is on Ship to Home, Buy Online Pickup in Store. You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.

Requirements

• Four-year college degree or equivalent combination of education and experience.
• Minimum of 1-3 years experience in a leadership or supervisory position.
• Working knowledge of order fulfillment technology.
• Ability to execute strategies and support multiple projects simultaneously.
• Ability to analyze data and react quickly to business needs.
• Strong written and verbal communication skills.
• Flexible to changing priorities in a fast-paced environment.
• Able to work with minimal supervision and collaborate as a member of a team.
• Comfortable with basic computer functions.

Nice To Haves

• High school diploma or GED equivalent.
• Retail experience.

Responsibilities

• Be an expert of process, shipping, technology, accuracy, efficiency and customer experience.
• Engage associates and customers with a welcoming and friendly attitude.
• Promote high store associate engagement through recognition and sharing of business-critical information.
• Lead team to achieve goals and expectations set by managers.
• Open and close the store, including weekends as appropriate.
• Maintain a safe working environment.
• Drive the omni customer experience in store.
• Quickly and accurately pick, pack, and ship online customer orders.
• Achieve Fulfillment and BOPIS goals: STH and BOPIS ship and fill rates, BOPIS curbside wait time, BOPIS score.
• Assist in training team to execute successful processes, and process improvements for omni programs.
• Train team on processes that support and improve the efficiency of the picking process.
• Achieve fulfillment goals by supporting priorities for BOPIS, Fulfillment, and operations associates based on key metrics.
• Maintain adaptability to shift resources based on queues greater or less than forecast.
• Responsible for fulfillment device inventory and accurate usage.
• Responsible for operational duties including monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree