Omnichannel Associate - Teas Crossing

About the position

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Responsibilities

• Greets and assists customers in finding products, delivering outstanding customer service.
• Demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Actively promotes company products and services; partners with team members effectively.
• Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system.
• Accurately packs orders in accordance with packaging requirements and timelines.
• Completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• Researches jcp.com order shortages/overages and completes shipment check-in.
• Completes order binning and system reporting to complete the jcp.com processes.
• Assists with overall organization and maintenance of jcp.com stock area.
• Processes jcp.com order deliver and return transactions on the register.
• Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory.
• Participates in annual inventory process.

Requirements

• Minimum 1-2 years of work experience.
• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.

Nice-to-haves

• Solves problems and makes smart decisions that drive sales, profit and customer service.
• Executes work effectively and efficiently; holds self accountable to high standards to achieve results.
• Adapts quickly to changing situations with energy and a positive attitude.
• Provides great customer service; cooperates and builds positive, inclusive and respectful relationships.
• Takes accountability for own actions and outcomes.
• Proactively finds ways to improve the customer experience.
• Shows the confidence and courage to do what is right; takes action with energy and urgency.

Benefits

• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible for eight paid holidays during the calendar year.
• Additional compensation for associates scheduled to work on designated holidays.