Omnichannel Data Optimization Analyst
Geico•Richardson, TX
452d•$70,000 - $138,000•Hybrid
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About The Position
The position focuses on enhancing call center operations through data analysis and automation. The role involves identifying key drivers of inbound calls, developing strategies for automation, and supporting the migration of call center operations to the AWS platform. The candidate will also design metrics and dashboards to evaluate performance and provide actionable insights to improve customer satisfaction and operational efficiency.
