Omnichannel Program Manager

AstraZeneca - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

1,001-5,000 employees

Chemical Manufacturing

About the position

The Omnichannel Program Manager will oversee the end-to-end delivery of integrated customer experiences as defined by brand marketing teams. This role is designed for an experienced leader who excels in fostering a progressive approach, coaching team members, and leading organizational transformations. The manager will serve as the single point of contact for delivery, ensuring effective demand intake processes and facilitating cross-functional collaboration to optimize resource capacity and minimize delivery risks.

Responsibilities

• Serve as the Single Point of Contact for Delivery and manage all demand through the Omnichannel and Content Delivery team.
• Manage a clear and concise process for demand intake and maintain a backlog of upcoming work including new requirements, change requests, and defect fixes.
• Drive discussions to understand the level of effort associated with backlog items, prioritize tasks, and define scope for delivery schedules.
• Facilitate cross-functional collaboration to ensure successful end-to-end delivery of demand.
• Lead daily calls to drive collaboration and address emerging impediments to delivery.
• Run periodic planning and retrospective sessions to focus on continuous improvement in delivery processes.
• Maintain a high-level view into resource capacity to optimize output and minimize delivery risk.

Requirements

• Bachelor's Degree with a minimum of 5 years of relevant experience or 10 years of relevant experience if no degree.
• Experience coordinating delivery associated with print/digital content and multi/omnichannel customer experiences.
• Experience coordinating a multi-disciplinary team of on and offshore resources.
• Conceptual understanding of how marketing tools are leveraged to create customer engagement experiences.
• Experience in managing and maintaining JIRA or similar Work Management Tool.

Benefits

• Flexible working arrangements with a minimum of three days in the office per week.
• Opportunities for skill development and career growth.
• A collaborative and innovative work environment.