Omnichannel Support Captain, Plaza Bonita - Full Time

$37,752 - $58,344/Yr

Macy's - National City, CA

Full-time - Entry Level

National City, CA

10,001+ employees

General Merchandise Retailers

About the position

The Omnichannel Support Captain at Macy's is a pivotal role focused on enhancing customer satisfaction and driving brand loyalty through exceptional service and merchandising. This full-time position involves leading colleagues in delivering outstanding customer experiences, managing store operations, and promoting the Macy's mobile app. The role offers opportunities for advancement within the company, emphasizing a commitment to diversity and inclusion.

Responsibilities

• Fulfill customer orders, merchandising, and processing new products based on Captain assignment.
• Lead colleagues in executing and completing assigned tasks.
• Role model customer advocacy and provide feedback to enhance customer experiences.
• Ensure high levels of customer service through problem-solving and customer-focused resolutions.
• Promote the Macy's mobile app to enhance the in-store customer experience.
• Meet with People Leaders to plan and monitor store activities throughout the day.
• Provide continuous feedback to People Leaders to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing alarm systems and settling registers.
• Lead adherence to best-in-class merchandise standards.
• Educate colleagues on point of sale technology and applications for selling and fulfilling customer orders.

Requirements

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Proficient in effective communication with customers and colleagues.
• Flexible availability, including days, evenings, weekends, and holidays.

Nice-to-haves

• Experience in mobile applications.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Opportunities for advancement
• Paid time off