On Call IT Specialist (Help Desk)

Level Workforce - Atlanta, GA

Part-time - Entry Level

Remote - Atlanta, GA

About the position

The IT Support Specialist role at Level Workforce involves providing technical support and consulting services to both internal staff and clients. This position is designed for a self-starter who can manage sporadic work hours and is comfortable being on call. The specialist will assist in launching a help desk service, ensuring optimal IT performance and client satisfaction through effective problem-solving and relationship management.

Responsibilities

• Provide first-line technical support to internal staff for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems promptly to minimize downtime and maintain optimal system performance.
• Install, configure, and maintain hardware and software components for internal use.
• Act as the primary point of contact for clients with active IT consulting contracts.
• Develop and maintain strong relationships with clients, understanding their business needs and aligning IT solutions accordingly.
• Collaborate with clients to identify and assess IT requirements, offering strategic recommendations and solutions.
• Manage and coordinate IT consulting projects for clients, ensuring timely delivery and meeting project objectives.
• Provide expert advice on technology solutions, including hardware, software, and infrastructure improvements.
• Conduct regular assessments of clients' IT systems to identify areas for improvement and optimization.
• Oversee the IT Help Desk service offered to clients, ensuring that support tickets are addressed promptly and effectively.
• Monitor and analyze trends in client support requests to proactively address common issues.
• Maintain accurate and up-to-date documentation for internal IT systems and client environments.
• Generate regular reports on the status of internal and client IT systems, highlighting key performance indicators and areas for improvement.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and consulting roles.
• Prior experience working remotely in similar, remote, hourly capacity.
• Strong knowledge of hardware, software, and network systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Experience with IT Help Desk services and ticketing systems.
• Strong knowledge of Windows and Mac operating systems.
• Experience with IT support tools such as LogMe In or TeamViewer.
• Familiarity with network protocols, firewall configurations, and security practices.
• Experience with setting up and managing email accounts for Microsoft 365 through GoDaddy.
• Experience with DNS settings for GoDaddy & Squarespace.
• Proven problem-solving skills and attention to detail.

Benefits

• Flexible hours
• Remote work opportunity
• Part-time hours (approximately 20 hours/month)