About the position
Fremont Unified School District is seeking an On-Call IT Support Specialist to join our Technology team. This role is crucial as it serves as the first point of contact for technical support within the Information Technology Department. The IT Support Specialist will be responsible for ensuring that all computer operations are functioning correctly, enabling users to perform their tasks efficiently. This position demands a high level of customer service, as the specialist will interact directly with staff and students to resolve technical issues and provide guidance on using technology effectively. The ideal candidate will possess strong technical skills and a commitment to providing excellent service. The role requires the ability to troubleshoot various hardware and software issues, assist users with their technical needs, and maintain a positive and professional demeanor at all times. As an On-Call position, the specialist will need to be flexible and available to respond to support requests as they arise, ensuring that the technology needs of the district are met promptly and effectively. This part-time position offers a competitive hourly wage of $36.51 and requires in-person work at our Fremont location. The On-Call IT Support Specialist will play a vital role in supporting the educational mission of the Fremont Unified School District by ensuring that technology resources are accessible and functional for all users.
Responsibilities
- Serve as the first point of contact for technical support within the Information Technology Department.
- Ensure proper computer operations to enable users to accomplish their work effectively.
- Provide excellent customer service while assisting users with technical issues.
- Troubleshoot hardware and software problems as they arise.
- Maintain a professional demeanor when interacting with staff and students.
Requirements
- Strong technical skills in troubleshooting hardware and software issues.
- Excellent customer service skills and a positive attitude.
- Ability to work on an on-call basis and respond to requests as needed.
