On-Site Applications Engineer

Flowserve - Ferndale, WA

Full-time - Entry Level

Ferndale, WA

10,001+ employees

Fabricated Metal Product Manufacturing

About the position

The On-Site Applications Engineer at Flowserve is responsible for providing technical support and solutions for pumps and mechanical seals in the oil and chemical industries. This role involves direct interaction with customers, troubleshooting issues, and ensuring the effective operation of Flowserve products at customer sites. The engineer will also engage in project management, data analysis, and technical training, contributing to the overall success of Flowserve's flow control solutions.

Responsibilities

• Communicate the needs of customers to Flowserve and be the customers' primary source of information regarding design, application, installation, operation, and maintenance of our pumps and mechanical seals.
• Act as liaison between customers and Flowserve's sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at our customers' sites and in-house at our Flowserve Quick Response Repair Center.
• Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc.
• Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
• Present clear verbal and written technical explanations to customers, tailoring content and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly 'Bad Actor' meetings to maintain visibility on equipment performance.
• Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
• Maintain data regarding customers' equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
• Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
• Help conduct technical training as needed for our customers.

Requirements

• BS Mechanical Engineering or equivalent technical degree required.
• All levels of experience will be considered, including new grads and mid-career. In-plant operations experience highly desired.
• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps, required.
• Must have a strong customer focus and project a positive corporate image.
• Must be a team player, able to problem-solve and work constructively with customers and co-workers.
• Local travel using personal vehicle, and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
• May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.

Nice-to-haves

• Good organizational skills, able to establish priorities and work to specific deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local to the area.

Benefits

• Competitive pay
• Annual bonuses
• Medical benefits on day 1
• Generous paid vacation time
• Paid holidays
• 401(k)
• Many other excellent benefits