On-Site AV Service Engineer (Audio-Visual) Location Philadelphia Airport area

Cenero - Malvern, PA

Full-time - Mid Level

Hybrid - Malvern, PA

Professional, Scientific, and Technical Services

About the position

The On-Site AV Service Engineer at Cenero LLC is responsible for providing daily on-site support for audiovisual (AV), IT, and related systems. This role serves as a service escalation point, offering technical guidance and assistance to client personnel, project management, and subcontractors. The engineer will ensure the functionality of AV systems, diagnose and repair issues, and maintain a professional environment while delivering exemplary customer service.

Responsibilities

• Provide support for audiovisual, videoconferencing, and IT systems.
• Diagnose, adjust, repair, and escalate issues related to audiovisual and IT systems.
• Configure and deploy equipment for various applications as necessary.
• Provide end-user support including concierge system assistance and meeting support.
• Develop a professional environment and build technical credibility with clients.
• Communicate complex technical concepts clearly to peers, clients, and management.
• Maintain awareness of new technology through continuing education and training.
• Assist with coordinating new projects at customer facilities, including communication and scheduling.
• Attend new project meetings representing Cenero.
• Conduct site surveys for new business opportunities when appropriate.
• Assist operational teams with installations and troubleshooting as required.
• Function as the final quality control inspector to ensure project work meets specifications.
• Maintain accurate service ticket and time sheet information.

Requirements

• Bachelor's degree in Engineering or equivalent experience.
• Two+ years of customer service experience or five+ years of AV-related service experience.
• Detailed knowledge of audiovisual systems including control systems, touch screens, and projectors.
• Ability to terminate audiovisual-related cabling including CAT, BNC, and XLR.
• Working knowledge of video and audio conferencing systems (Polycom, Biamp, QSC preferred).
• Knowledge of AV control systems (Crestron & AMX preferred).
• Understanding of video and acoustic principles and basic electrical wiring.
• Knowledge of audiovisual test and repair equipment.
• General knowledge of networking protocols and TCP/IP networking.
• Proficient in Windows-based computers and office software.

Nice-to-haves

• Audiovisual installation experience is desired.
• Strong emotional intelligence.
• Ability to read and interpret complex documents.

Benefits

• Industry-leading healthcare coverage begins on the first day of employment.
• 401K investment plan with company match.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Dependent Care Spending Account (DCA).
• 100% company paid life insurance for employees.
• 100% company paid short-term disability.
• Optional long-term disability.
• Paid vacation time and paid holidays annually.
• Tuition assistance programs.
• Professional development opportunities.
• Employee referral program.